Support
How to get help with Burnix.
Get help in the app
The fastest way to reach us is the in-app support chat: open Profile → Settings → Help, then tap Contact support. Your conversation stays in the app, and replies appear right in the chat.
What our support team can see
Support staff can read the messages you send to support and see the status of your support conversations — nothing more. They cannot see your workouts, nutrition logs, body measurements, or progress photos.
Response times
We reply as quickly as we can. There is no guaranteed response time, so please allow for delays outside business hours.
Account and privacy
- To delete your account and its data, see the Account Deletion page.
- To learn what data Burnix collects and how it is used, see the Privacy Policy.
You can also reach us by email at support@burnix.app. For questions about your data or privacy, use privacy@burnix.app instead.